Terms of service

Last updated: 31 August 2026

Overview

Welcome to Menazz. The terms "we", "us" and "our" refer to Menazz. Menazz operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Menazz is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced here, describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

Section 1 - Access and account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence. To use the Services you may be asked to provide certain information, such as your email address and billing, payment and shipping information. You represent that all the information you provide is correct, current and complete. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.

Section 2 - Our products

We have made every effort to provide an accurate representation of our products in our online store. However, colours or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer.

Section 3 - Orders

When you place an order, you are making an offer to purchase. Menazz reserves the right to accept or decline your order. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, change or cancel an order, we will attempt to notify you using the email address, billing address or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Return and Refund Policy. You represent that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 - Prices and billing

Prices are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes or shipping.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases, and to promptly update that information so that we can complete your transactions and contact you as needed.

Section 5 - Shipping and delivery

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control. Until the goods come into your physical possession they remain at our risk, unless you arranged your own carrier.

Section 6 - Intellectual property

Our Services, including all trademarks, brands, text, displays, images, graphics, video and audio, and the design, selection and arrangement thereof, are owned by Menazz, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any of the material on the Services without our prior written consent. All rights not expressly granted here are reserved by Menazz.

Section 7 - Optional tools

You may be provided with access to third-party tools which we neither monitor nor control. You acknowledge that we provide access to such tools "as is" and "as available" without any warranties of any kind. Any use by you of optional tools is entirely at your own risk.

Section 8 - Third-party links

The Services may contain links to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access, and we are not liable for any harm or damages related to your use of them.

Section 9 - Relationship with Shopify

Menazz is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Menazz. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Menazz, including any injury, damage, or loss resulting from purchased products and services.

Section 10 - Privacy policy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Section 11 - Feedback

If you submit any ideas, suggestions, feedback, reviews or other content, you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such feedback in any medium for any purpose. You represent that you own or have all necessary rights to the feedback you submit and that it will not violate the rights of any third party. We may, but have no obligation to, monitor, edit or remove feedback.

Section 12 - Errors, inaccuracies and omissions

Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, shipping charges, transit times or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice.

Section 13 - Prohibited uses

You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful or malicious purpose, to violate any applicable law or regulation, to infringe our intellectual property rights or those of others, to harass or harm any person, to transmit false or misleading information, to send unsolicited advertising or spam, to impersonate any person or entity, to upload viruses or malicious code, to collect or track the personal information of others, or to interfere with or circumvent the security features of the Services.

Section 14 - Termination

We may terminate this agreement or your access to the Services at our discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. Provisions that by their nature should survive termination will continue to apply.

Section 15 - Disclaimer of warranties

The information presented through the Services is made available solely for general information purposes. Except as expressly stated by Menazz, the Services and all products offered through the Services are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so the above disclaimer may not apply to you.

Section 16 - Limitation of liability

To the fullest extent permitted by law, in no case shall Menazz, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the Services or any products procured using the Services. Nothing in these Terms limits any liability that cannot be limited under applicable law.

Section 17 - Indemnification

You agree to indemnify, defend and hold harmless Menazz, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of your breach of these Terms, your violation of any law or the rights of a third party, or your access to and use of the Services.

Section 18 - Severability

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed. Such a determination shall not affect the validity and enforceability of any other remaining provisions.

Section 19 - Waiver and entire agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision. These Terms of Service and any policies posted by us on this site constitute the entire agreement between you and us and govern your use of the Services.

Section 20 - Assignment

You may not delegate, transfer or assign these Terms or any of your rights or obligations without our prior written consent. We may transfer, assign or delegate these Terms and our rights and obligations without consent or notice to you.

Section 21 - Governing law

These Terms of Service and any separate agreements whereby we provide you Services are governed by the laws applicable to Smidcom, the operator of this store. Nothing in this section deprives you of the protection of the mandatory consumer protection rules of the province or territory in which you reside, and you may bring proceedings in the courts of your own jurisdiction where applicable law gives you that right.

Section 22 - Changes to these Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

Contact information

Store name: Menazz
Company name: Smidcom
Company address: van Nijenrodeweg 730, 1082 JE Amsterdam, The Netherlands
Warehouse address: CN Brampton Intermodal Terminal, 76 Intermodal Drive, Brampton, Ontario L6T 5K1, Canada
Company registration number: 42146595
VAT number: NL869921757B01
Phone: +1 (647) 366-0320
Email: info@menazz.com

Support hours: Monday to Friday, 09:00 to 17:00 (ET). Closed at weekends.

We aim to respond to your enquiries within 24 hours on business days.