Privacy policy
Last updated: 31 August 2026
Menazz operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Menazz is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal information we collect or process
When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. Depending on how you interact with the Services, we may collect or process:
- Contact details including your name, address, billing address, shipping address, phone number and email address.
- Financial information including credit card, debit card and financial account numbers, payment card information, transaction details, form of payment and payment confirmation.
- Account information including your username, password, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
- Communications with us, for example when sending a customer support enquiry.
- Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
- Usage information including how and when you interact with or navigate the Services.
Where this information comes from
We may collect personal information directly from you, automatically through the Services using cookies and similar technologies, from our service providers, and from our partners or other third parties.
How we use your personal information
To provide, tailor and improve the Services; for marketing and advertising; for security and fraud prevention; to communicate with you; and for legal reasons, including to comply with applicable law and to enforce our terms.
How we disclose personal information
We disclose personal information with Shopify, and with vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping. We may also disclose personal information with business and marketing partners, when you direct, request or otherwise consent, with our affiliates, and in connection with a business transaction, legal obligations, or to protect the Services.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide services to you.
Third party websites and links
The Services may contain links to websites operated by third parties. We are not responsible for the privacy practices of those websites and encourage you to read their policies before providing any information to them.
Children's data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us and we will delete it.
Security and retention of your information
No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security. We retain your personal information for as long as needed for the purposes described in this policy, or for as long as required to comply with a legal obligation.
Your rights and choices
Depending on where you live, you may have the right to access the personal information we hold about you, to request its correction or deletion, to request a copy in a portable format, and to manage your communication preferences. To exercise any of these rights, contact us at info@menazz.com.
Complaints
If you have a complaint about how we handle your personal information, please contact us first at info@menazz.com. If you are not satisfied with our response, you may be able to escalate your complaint to the privacy regulator in your jurisdiction.
International transfers
Your personal information may be transferred to, stored in, and processed in countries other than the one in which you live, including by Shopify and our service providers. Where we transfer personal information across borders, we take steps to ensure it remains protected in line with this policy and applicable law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. The latest version will always be available on this page.
Contact information
Store name: Menazz
Company name: Smidcom
Company address: van Nijenrodeweg 730, 1082 JE Amsterdam, The Netherlands
Warehouse address: CN Brampton Intermodal Terminal, 76 Intermodal Drive, Brampton, Ontario L6T 5K1, Canada
Company registration number: 42146595
VAT number: NL869921757B01
Phone: +1 (647) 366-0320
Email: info@menazz.com
Support hours: Monday to Friday, 09:00 to 17:00 (ET). Closed at weekends.
We aim to respond to your enquiries within 24 hours on business days.