Shipping policy
Last updated: 31 August 2026
At Menazz we serve customers across Canada with tracked delivery. Please read below for everything you need to know about how your order reaches you.
1. General shipping information
We currently ship within Canada only. We do not ship to any other country at this time.
Delivery is tracked on every order. Delivery times may vary depending on your province or territory, and deliveries to remote and northern communities can take longer than the times below.
2. Processing time
Orders are typically processed within 2 to 3 business days (Monday to Friday), excluding weekends and statutory holidays. During peak seasons processing times may be slightly longer. We will keep you informed of any delays.
3. Shipping rates
Free shipping. We offer free shipping on every order, with no minimum purchase and no handling or hidden charges.
All prices shown at checkout are the total you pay. All prices on this website and at checkout are shown and charged in Canadian dollars (CAD).
4. Estimated delivery times
Processing time: 2 to 3 business days (Monday to Friday)
Transit time: 4 to 9 business days (Monday to Friday)
Total delivery time: 6 to 12 business days
Order cut off time and time zone: Orders are processed on business days, Monday to Friday, Eastern Time (ET).
Orders placed after the cut off time, at a weekend or on a statutory holiday are processed from the next business day.
Once your parcel leaves us you will receive a dispatch email with a tracking number and a link. Tracking can take up to 24 hours to become active.
Please note: delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
5. Shipping restrictions
We do not ship to PO Box addresses or restricted areas. Certain items may be subject to shipping restrictions depending on Canadian regulations or carrier restrictions.
6. Failed delivery or returned packages
If a delivery attempt fails, the carrier will normally leave a card and either try again or hold the parcel for collection. Please follow the carrier's instructions.
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this happens and arrange a new shipment, which may incur additional shipping costs. We will always confirm any such cost with you before we send anything. Please check your delivery address carefully before you place your order.
7. Lost or damaged packages
If your package is lost or damaged in transit, please contact us immediately by email at info@menazz.com with your order number and, where the parcel is damaged, a photograph. We will work with the carrier to investigate the problem and find a solution as soon as possible.
8. Shipping policy update
We may update our shipping policy from time to time to improve our service or to meet the requirements of the platforms we advertise on. The latest version will always be available on this page. (Last updated: 31 August 2026)
Contact information
Store name: Menazz
Company name: Smidcom
Company address: van Nijenrodeweg 730, 1082 JE Amsterdam, The Netherlands
Warehouse address: CN Brampton Intermodal Terminal, 76 Intermodal Drive, Brampton, Ontario L6T 5K1, Canada
Company registration number: 42146595
VAT number: NL869921757B01
Phone: +1 (647) 366-0320
Email: info@menazz.com
Support hours: Monday to Friday, 09:00 to 17:00 (ET). Closed at weekends.
We aim to respond to your enquiries within 24 hours on business days.