Refund policy

Last updated: 31 August 2026

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. This is a promise we make to you as a store.

Nothing in this policy limits your rights under the consumer protection legislation of your province or territory. Those rights apply in addition to the promises we make here and are not affected by them.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need your order number or proof of purchase.

To start a return, contact us at info@menazz.com with your order number and tell us which items you want to send back. Please do this before you send anything. Once we accept your return, we will send you the return address and instructions on how and where to send your parcel. Items sent back to us without requesting a return first cannot be processed.

Return postage

You pay the cost of returning an item to us when you change your mind. The cost depends on the service you choose and the size of the parcel.

We pay the cost of return postage when the item is faulty, damaged in transit, not as described, or when we have sent you the wrong item. In those cases contact us first and we will arrange the return at our expense.

Condition of returned items

You are welcome to handle and inspect an item the way you would in a shop. If an item has been handled more than is necessary to check its nature, characteristics and function, we may reduce your refund to reflect the loss in value. For lighting and home pieces that means: unpack and inspect the item indoors, keep the packaging and tags, and do not install or wire in a fixture before you are sure you are keeping it.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged in transit, or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us at info@menazz.com with your order number, a description of the problem and photographs where possible. We do not charge you for return postage on a faulty, damaged or incorrect item.

Exceptions and non-returnable items

Certain types of items cannot be returned, such as products made to your specification or clearly personalised, and sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken after delivery. We also cannot accept returns on gift cards. Please get in touch if you have questions about your specific item.

Everything else in our range can be returned under the terms of this policy.

Exchanges

The fastest way to make sure you get what you want is to return the item you have and place a separate order for the new item. That way your new item is on its way to you without waiting for the return to reach us first.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Please remember that it can take some time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@menazz.com.

Contact information

Store name: Menazz
Company name: Smidcom
Company address: van Nijenrodeweg 730, 1082 JE Amsterdam, The Netherlands
Warehouse address: CN Brampton Intermodal Terminal, 76 Intermodal Drive, Brampton, Ontario L6T 5K1, Canada
Company registration number: 42146595
VAT number: NL869921757B01
Phone: +1 (647) 366-0320
Email: info@menazz.com

Support hours: Monday to Friday, 09:00 to 17:00 (ET). Closed at weekends.

We aim to respond to your enquiries within 24 hours on business days.